You can request that we delete all personal data we hold about you and your workspace. This page describes the two ways to do that.
Delete from inside the app
- Sign in to your workspace.
- Go to
Settings → Workspace → Danger zone. - Click Delete workspace and confirm.
- The workspace, its members' association with it, all conversations, contacts, and connected-channel credentials are deleted immediately. The deletion is irreversible.
Email request
Email privacy@fkc-omnichannel.com from the address linked to your FKC-OmniChannel account, with the subject line "Data deletion request". We'll verify ownership and complete deletion within 30 days, sooner where required by applicable law (GDPR, CCPA).
What gets deleted
- Your user profile (email, name, image, sign-in identifiers).
- Every workspace where you are the sole owner — including its conversations, contacts, knowledge base, encrypted channel credentials, and connected integrations.
- Workspaces where you are a member but not the sole owner: only your membership is removed; remaining owners keep the workspace.
- Audit-log entries that reference you, except those required to keep for legal-compliance reasons (we'll only retain the minimum required and pseudonymise where we can).
Messages already delivered to channels
Messages we sent on your behalf to Meta (WhatsApp / Instagram / Facebook), Shopify, or other connected platforms live on those platforms under their own retention policies. We can only delete the copies stored in our database — we can't reach into Meta's databases to remove things they delivered to your customers.
Meta-specific deletion callback
If you remove the FKC-OmniChannel app from your Meta account, Meta will send us a notification and we'll delete the credentials we stored for that connection. You can verify the deletion completed by emailing the address above.