Refund Policy

• Starter is free — no card required and no charge, ever.
• Growth is a paid plan billed monthly ($199/month at the time of writing).
• Scale is custom-priced under a separate order form agreed with our sales team.

Current prices are always shown on the Pricing page and in-app at Settings → Billing. All prices are in USD and exclusive of any taxes that may apply.

We never collect or store your full card details ourselves. Payments are handled by our payment processors:

• Merchants who install via Shopify are billed through the Shopify Billing API (App Subscriptions). The charge appears on your regular Shopify invoice, and you approve it on a Shopify-hosted confirmation page when you choose a paid plan.
• Standalone sign-ups (accounts without a connected Shopify store) are billed by card through our payment provider, Stripe.

On Shopify development/test stores, charges are created as test charges and no real money changes hands.

Paid plans are billed in advance on a recurring monthly cycle and renew automatically until cancelled. Each renewal covers the upcoming month of access. We do not currently offer a free trial on paid plans, so you only pay once you approve a charge.

You can cancel a paid plan at any time from Settings → Billing by downgrading to the free Starter plan, or — for Shopify-billed subscriptions — by uninstalling the app from your Shopify admin. When you cancel:

• Your paid features remain active until the end of the current billing period.
• You will not be charged again after the period ends, and your workspace moves to the free Starter plan.
• We do not pro-rate or refund the unused portion of the period you have already paid for, except where required by law.

Subscription fees are generally non-refundable. Because you can run the full Service for free on the Starter plan before upgrading, and because you can cancel anytime, we do not issue refunds for partial billing periods or for plans you forgot to cancel.

That said, we will review refund requests in good faith and may issue a full or partial refund at our discretion in cases such as:

• A duplicate or accidental charge.
• A billing error on our side.
• A prolonged Service outage that prevented you from using a paid feature you were charged for.

For Shopify-billed subscriptions, any approved refund is issued through Shopify and is subject to Shopify's billing and payout processes.

FKC-OmniChannel is a business-to-business service. Nothing in this policy limits any non-waivable rights you may have under applicable consumer or commercial law. Where mandatory local law grants you a refund or withdrawal right, that right always applies regardless of the sections above.

If you believe a charge is incorrect, please contact us first — we can usually resolve it faster than a card dispute. Initiating a chargeback before contacting us may result in your workspace being suspended until the matter is settled.

We may change prices or this policy from time to time. Material changes will be notified to active workspace owners by email at least 30 days in advance, and will only apply to billing periods that begin after the change takes effect.

Billing questions or refund requests: billing@fkc-omnichannel.com.